Q&A – COVID-19 Update

Go back to the COVID-19 Updates page

How are we keeping clients safe? 

We’re closely monitoring the guidelines provided by BC Centre for Disease Control and HEABC to ensure we take immediate action to protect our clients and staff.  

Coast Mental Health has activated its emergency procedures to keep clients, family and staff informed.  Updates will be provided on Coast Mental Health’ website and circulated via social media.   Additionally, site managers are in contact with clients on a regular basis to share updates. 

We’ve also increased cleaning duties across every facility to ensure high traffic spaces are cleaned regularly.  This includes accessible hand sanitation liquid at each site, public education notices on proper hand washing and respectful coughing and sneezing etiquette.  

Staff are now closely monitoring their clients for flu-like symptoms and have isolation procedures in place to manage on a case-by-case basis at each site. 

Employees are also asked to self-monitor for flu-like symptoms and stay at home if they feel sick. 

We’re asking visitors to take precautions when visiting one of our facilities, as some of our clients have compromised immune systems. If a guest is unsure about their personal health conditions and what they may unknowingly carry into the building, we suggest rescheduling your visit or plan for another way to connect, such as FaceTime or Skype.  If you’re unsure, please call ahead and speak to the site manager. 

How are we keeping family updated regarding their loved ones who are living at one of our sites? 

A family member or friend may contact the site manager directly to inquire about a resident, but we will also provide updates on our website. 


Is Coast Mental Health accepting visitors at their facilities? 

To keep clients safe, Coast Mental Health is asking guests to take precautions and think twice before visiting one of our facilities.  Many of our clients and tenants have compromised immune systems and are much more susceptible to contracting COVID-19.

At facilities where the majority of the population has compromised immune systems, Coast Mental Health has already taken steps to restrict visitors at these sites. However, if in doubt, please call ahead and speak with the site manager before starting your trip.

For sites that are accepting visitors, we kindly ask family and friends who may be unsure of their health status and potentially a carrier of COVID-19, to please reschedule any upcoming visits.  Instead, we suggest staying connected using digital platforms such as your mobile phone, Skype and FaceTime.

Isolation protocols will be activated at a site if a person is either tested with COVID-19, or someone they have been in contact with has been diagnosed with the virus.   The individual will be asked to self-isolate for 14 days.  Coast Mental Health staff will continue to provide health care supports during the isolation period. Visitors will be restricted to prevent the further spread of the virus.  

If you have any questions or concerns about a resident living at one of our facilities, please call and speak with the site manager.

Thank you for your understanding and patience during this challenging time.


What information are we sharing with our clients? 

We’ve been in contact with many of our clients using a three-pronged approach: face-to-face conversations, a home delivered notice, and by posting information in common areas to educate and remind everyone to practice hand-washing hygiene. In addition to these practices, we’ve increased cleaning schedules at each site. We’re also asking guests to think twice before entering one of our facilities. When possible, we’re recommending to family and friends to reschedule their visit and stay connected by telephone, FaceTime, Skype or email.  


Should I expect any changes in service delivery at Coast Mental Health? 

Our top priority is to protect our clients and staff during the COVID-19 pandemic. 

We’re taking precautions to avoid group interactions when it’s possible.  This means temporarily closing the Clubhouse and Resource Centre. However, our staff will continue to connect with members via email, telephone and Skype. Member can also access a takeaway lunch service.  For more information, please contact the following sites: 

Clubhouse: T 604-675-2357 

Resource Centre: 

Outreach services: T 604-669-2447 
General Information: T 604-683-3787 M 604-603-9151 
Honourarium work: T 604-683-3787  

The Social Café & Catering is temporarily closed; however, at this time catering services are still available.  Please visit to place your order. 

All our community homes and supportive housing facilities will remain open and continue to provide 24 hour, 7 days a week client care. 

Head Office will remain open, but with limited access to employees only.  


How do I access services from Coast Mental Health’s Trust Program? 

During office closures, electronic deposits and mailed cheques will continue as regularly scheduled. If you’re not able to use electronic deposits, cheques may be picked up at our office Monday to Thursday between 2 p.m. and 3 p.m.  To pick up a cheque please come to the front entrance at 293 East 11th Avenue and ring the bell. A staff member will be at the door to assist you.  

For general inquiries, please contact us at . 


 Coast Mental Health Foundation COVID-19 Coronavirus Response Fund

The world has never faced a crisis like COVID-19. The virus outbreak has changed all our lives. For people with mental illness, the mixture of isolation, fear and hunger, can be devastating. 

We are working hard to adapt and adjust our services and programs, so that we can continue to support the thousands of people in our care.  The changes we have made, and continue to make every single day are innumerable, but some examples include; daily take-out meals available for collection from The Resource Centre and Clubhouse, and critical outreach services offered virtually to help people with mental illness find shelter & healthcare support.

We’re continuing to innovate and create new solutions in response to our new operating environment, including virtual mental health therapies to help manage symptoms and the cognitive + emotional challenges of mental illness, as well as social distancing support packs for some of our more isolated clients.

In response to the COVID-19 crisis, Coast Mental Health Foundation has created the COVID-19 Coronavirus Response Fund. Donations to this Fund will support critical Coast Mental Health programs that are needed in response to the COVID-19 outbreak, as well as to ensure the continuity and sustainability of mental health services impacted by the COVID-19 outbreak.

Should the funds raised exceed the amount required to meet immediate and longer-term needs in connection with the COVID-19 crisis, excess funds will be used for services and programs that meet the greatest needs of people with mental illness in our community.

Click here for more information on Coast Mental Health Foundation’s current ‘Spread Courage, Not Fear’ fundraising campaign.

Media Contact:

Susan Hancock
Senior Manager, Communications & Community Development
Coast Mental Health
T:  604-675-2368
M: 604-230-2267

Recent News


Your donation to Coast Mental Health Foundation provides essential housing, support, and employment services for people with mental illness so they can find their meaningful place in our community – a place to live, a place to connect, and a place to work.